I am entering my code but I cannot see ANY photos

Check your receipt carefully as some characters may look similar especially in poor lighting conditions.

O (Letter O) is often mistaken for a 0 (Number zero).

To make things easier our sales receipts will show the letter O without a line through it and the number 0 with a line through it. Other letters like 8 and B, 5 and S may also be mistaken in poor light.

Type the characters exactly how you see them including any dashes “-” in the code. Our download codes do NOT include any spaces and only include the following characters “ABCDEFGHIJKLMNOPQRSTUVWXYZ-0123456789”

In a very few cases a “¥” character might be present in your photo code. If this is the case then replace this with a “0” (Zero) and your code should work fine. e.g. MTA01-A6YSK-¥8TL8 would become MTA01-A6YSK-08TL8